Regalit.com

I received an email from Sarah the other day that said:

Just to give you a heads up, Regal Greetings and Gifts are not quick to respond (if they ever do) to emails.

I’m starting to think that the ‘new’ Regal is not the wonderful company I remember.  Communication with Regal before was a pleasure.  They responded to emails within a day and they were very helpful. 

I’m not having the same feeling about the new Regal.  I originally emailed them on 01/29/07 and again on 02/15/07.  I haven’t heard one response from them.  No ‘thank you we have received your email’, nothing what-so-ever.

I’m beginning to have 2nd thoughts about reopening Regalit.com.  If this is the type of service that I’ll receive from Regal, this is not good for Regalit.com.  My customers are very important to me and any negative experiences from Regal reflect on my site as well.

This entry was posted on Monday, March 12th, 2007 at 9:54 am and is filed under Site News. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.